Michael R. Johnson
H.O.D
About Me
Michael R. Johnson is the Head of Department here, and he's the guy who makes sure everything we publish actually makes sense to real people. He's spent his career untangling the messy world of subscriptions, cancellations, and account activations, so he knows firsthand how frustrating it can be when a provider buries the cancel button or changes their billing terms without telling anyone. Michael's whole approach is simple. Write it the way you'd explain it to a friend. No confusing terms, no runaround. He works closely with the team to double check every guide before it goes live, because he's seen too many people get burned by outdated information.
Experiences
Michael has over 22 years in customer service and subscription based businesses, and he’s pretty much seen it all. Billing disputes, mysterious auto renewals, activation issues that shouldn’t have taken three phone calls to fix. Before stepping into his current role as Head of Department, he spent years working directly with customers, which is exactly why he’s so particular about accuracy. He’s led the creation of hundreds of guides and howtos over the years, always with the same goal. Help people get their subscription problems sorted quickly, without the headache. If there’s one thing Michael can’t stand, it’s a guide that sounds official but doesn’t actually help.
